Refund and Cancellation Policy

Last updated: September 28, 2026

This policy explains how cancellations and refunds work for Tax2Cargo subscriptions and declaration purchases. Tax2Cargo is operated by mytax4cargo OÜ.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds, in line with Paddle's refund policy and Paddle's Buyer Terms.

2. Refund Period

You can request a full refund within 14 days of your purchase, for any reason. This applies to new subscriptions, subscription renewals, and one-off declaration purchases.

3. How to Request a Refund

• Visit paddle.net and look up your order using the email address you purchased with, or
• Use the link in the receipt email Paddle sent you after your purchase.

Paddle processes approved refunds to the original payment method. Depending on your bank, the funds usually arrive within 5–10 business days.

4. Cancelling a Subscription

You can cancel your subscription at any time from Settings → Subscription in the app. Your plan stays active until the end of the current billing period, and you won't be charged again. Cancelling doesn't refund the current period on its own — request a refund as described above if you're within the refund period.

5. Contact Us

If you have any questions about this policy or need help with a refund, contact us: